There are a few reasons why Points might not be credited to your Points balance:
- If the volume on your phone is set to zero, you will not earn points.
- If there is no foreground activity(app open) for 30 minutes of background listening, points earning will stop.
- If you were expecting to receive points from an offer, survey, or rewarded video, our partners can sometimes take up to 3 business days to deliver your points.
- At times, when the Mode Earn App is experiencing high user volume, the posting of points to your earnings screen may be delayed. Please hang in there! They will show up soon.